The strategic account management role strengthens our client relationships and encourages business growth. Anna focuses on long-term goals and the optimization of customer accounts, carefully cultivating mutually beneficial relationships, ensuring the timely and successful delivery of solutions. By directly leveraging internal SMEs and various technical resources, Anna develops a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.

Safe Harbor leverages the ITIL 4 framework as the foundation of its ITSM services, this includes a range of processes that can be mapped to your organization’s IT Security Management strategy.

• Service Request Management: This process can be used to manage requests for access to IT services, including security-related services, such as access to restricted data or systems.
• Incident Management: This process is tied into our 24-hour monitoring, and can be used to manage security incidents, such as cyber-attacks, data breaches, or system failures that impact security.
• Problem Management: The process can be employed to recognize and rectify the root causes of security incidents, vulnerabilities, or risks.
• Risk Management: This process can be used to identify, assess, and mitigate security risks, including risks related to cyber threats, data breaches, or compliance issues.
• Continual Improvement: This process can be used to ensure that security measures and controls are continually reviewed, evaluated, and improved to meet changing security needs.

Safe Harbor is available to help your organization establish a comprehensive approach to managing IT security, that is aligned with industry best practices and standards.