IT Service Management
Overview
Our IT Service Management is foundational in assisting IT departments deliver seamless services across their organization. Safe Harbor offers a turnkey solution to streamline processes, foster collaboration, and increase efficiency. We leverage ITIL, TOGAF and ISO / IEC Frameworks to ensure effective coordination of day-to-day operations benefiting all stakeholders, business units, and end users.
ITSM Benefits:
- Faster incident detection and response
- Increased end user satisfaction
- Service based Problem & incident management.
- Internal IT team augmentation
- Insightful reporting & capacity planning
- Continuous Improvement Management
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Services Form
Core Partners
Infrastructure Management
Safe Harbor will provide resources to manage your IT environment, your business will benefit from reduced overall costs, experienced on demand IT staff, dedicated project deployment resources, 24/7 monitoring & support.
Monitoring & Alerting
Our monitoring solution template supports fully automated remediation where desired. Once triggered, an automated workflow is initiated to remediate any issue. We can push notifications, generate a context-rich ticket, attempt remediation, and even reset the alert 100% automatically. Detection of a down service, or unauthorized application can be remediated, or a ticket can be auto generated.
Patch Management
Improve security with NinjaOne’s automated patch management software that enables the identification, evaluation, and deployment of patches to any device, anywhere – no infrastructure required. The solution is cloud-based and agent-deployed allowing for the patching of any device with an internet connection, no VPN required. Windows, Mac, and Linux servers, workstations, and laptops are all patched seamlessly from a single centralized platform.
Unified Endpoint Management
Safe Harbor provides expert infrastructure support and guidance, let us manage your technology so that you can manage your business.
Our team of consultants deliver infrastructure management solutions tailored to your needs. providing a full range of IT outsourcing.
Software Deployment
Securely deploy scripts, patches, software, to any device at any time. Automate deployments to multiple devices, with multiple operating systems or on an ad hoc basis.
Scripting & Automation
Policy based automation allows for on-demand, on-schedule, or in response to performance thresholds, and state changes, ensuring automation runs only when necessary. The policy management engine facilitates the roll out of changes across the organization, dynamic groups, or any individual endpoints.
Endpoint Backup
Safe Harbor offers MFA configured, SOC-2 compliant backup that is encrypted during transit and at rest. Backup is Incremental block-level, to minimize storage, network, and device resource utilization, reducing costs and impact on end-users. Your users can rapidly restore files or full folders directly from their web browser or enable a full bare-metal recovery to protect Mac and windows-based devices in your organization.
Additional Services
Get In Touch
Reach out to us today to jumpstart an optimized, client focused collaborative partnership.